Access
British Sign Language (BSL) Interpreted Performances
Audio Described Performances & Touch Tours
Relaxed Performances
Access Cinema
Access Performances
Some performances throughout the year will be BSL Interpreted, Audio Described or Relaxed.
Please enquire at the box office for more information.
Assistance dogs
We welcome all assistance dogs and are more than happy to look after them if you do not wish to take them into the performance.
Building Access
Both the Grange Road and Priory Park entrances of the building are accessible via ramp. A lift operates between the theatre stalls, box office and theatre circle levels. The cinema stalls can be accessed by a ramp to the right of the Grange Road entrance hall. There is no ramp or lift access to the cinema circle. A limited number of wheelchairs are available from the box office to assist patrons to their seats but must be returned prior to the beginning of the performance.
Accessible toilets
Accessible toilets are located near the stalls bar (Lower ground floor), cinema stalls (Ground floor), box office (Ground floor) and the entrance to the Festival circle (First floor). A Changing Places toilet is located near the cinema stalls entrance (Ground floor) – Changing Places toilets are larger, accessible toilets for disabled people. The facility at Malvern Theatres includes an adult sized changing bed, shower, hoist, adjustable sink and compliant WC.
Wheelchair Spaces
All three auditoria include wheelchair spaces and companion seats in prime locations. These seats can be taken out for those who wish to stay in their wheelchair or left in for anyone that requires step-free, easy accessible seating. There are 6 removable seats in the Festival stalls, 2 in the Festival circle, 5 in the Forum stalls and 3 in the cinema stalls. Patrons transferring into a seat will be asked to leave their wheelchair in the corridor, so as not to block any aisles.
Half-price Carer Tickets
For patrons who are unable to attend a performance alone, these tickets can be booked in person at the box office, online or over the telephone.
Seat Widths
Seats in the Festival Theatre are approximately 430mm wide, Forum 430mm, Studio One 460mm and Cinema 440mm (Premium Seats 450mm). Arm rests are not removable from these seats.
If you would like to be seated in an armless seat in the Festival or Forum Theatre, or for more seating information, please call the Box Office.
Step-Free Seating
Festival Theatre stalls
All seating is step-free when accessed through Door 1.
Festival Theatre circle
Row A and the side slips (Row S) are step-free from Doors 4 and 5. All other rows in the circle are on the tier with step access.
Forum Theatre stalls
Rows A – L are on the ground floor of the theatre and step-free. You can reach these seats through Doors 6 and 7.
Forum Theatre tier
Rows M – JJ are all on the tier and not suitable for those unable to use the stairs. The exception is DD row which is on the same level as the entrance at Doors 8 and 9.
Please note that none of the seats on the tier can be taken out to accommodate guests in wheelchairs.
Which Door to Use
Match up your seat number to the door which allows the easiest entrance and exit. Please be aware that some of these routes may include steps, therefore we suggest you see our Step-free Seating Guide above for extra assistance when booking.
FESTIVAL THEATRE
Both the Festival Theatre Stalls and Circle can be accessed via the lift.
Door 1 – STALLS Rows A – L Seats 13 – 25
Door 2 – STALLS Rows M – X Seats 13 – 25
Door 3 – STALLS Rows A – X Seats 1 – 12
Door 4 – CIRCLE Rows A – S Seats 13 – 25
Door 5 – CIRCLE Rows A – S Seats 1 – 12
CINEMA
Both the Cinema Stalls and Circle have one entrance each for all seats. Whilst there is unfortunately is no step free access to the Cinema Circle, the Cinema Stalls can be reached via an accessible ramp.
STUDIO ONE
Studio One has one entrance door for all seats. The lift is available to use with step free access directly to the studio door.
Evacuation
Please be aware that in the event of a building evacuation, the lift will return to the ground floor and remain out of action. Any patrons seated in the upper levels of the Festival Theatre who are unable to use the stairs will be directed to Door 4 by our ushers to await assisted evacuation by use of the evacuation chair.
Auracast Hearing System
Our brand new Auracast hearing assistance system is now in place in the Festival Theatre, Cinema and Studio One, having been installed in August 2026. It can be accessed with or without a hearing aid and is free to use for all performances and screenings, for both Audio Enhancement (increasing volume) and Audio Description (descriptive narration).
If your hearing aid does not have a T-Loop setting or you do not wear hearing aids, you can access the system via the use of one of our receivers connected to a set of over-ear headphones we provide. You may of course wish to bring your own headphones or earphones for personal comfortability. A 3.5mm aux jack connection is required to connect to the device.
If your hearing aid has a T-Loop Setting, you can access the system via a neck loop attached to one of our receivers.
Anyone with Auracast Enabled Hearing Aids should be able to automatically connect via Bluetooth to the Auracast system without the need to collect a receiver from the Cloakroom.
Both the Auracast receiver and headphones (if required) will be provided to you free of charge – simply visit the Cloakroom up to 30 minutes prior to your performance or screening start time. Information on how to use the device will be provided on collection.
Accessible Parking
Limited Blue Badge spaces are located in the bays to the right of the Grange Road entrance (free of charge) and in the public car park beside the traffic lights (charges apply). The layby at the front of the building may be used for drop-offs and pick-ups but we kindly ask guests to refrain from parking there for the duration of the show.
